Protection of Personal Information for m8agent Members

1. Information We Collect

In managing accounts and providing services to m8agent members, we collect several categories of information. This collection is done directly from you during registration, use of the platform, or through our customer support channels.

1.1 Account Registration Information

When you register a new account at m8agent, we require the following information:

• Full name as stated on your identity card (MyKad) or valid identity document
• Identity card number or passport number
• Date of birth (for age verification — players must be 21 years of age or older)
• An active email address
• Mobile phone number
• A password of your choosing

1.2 Financial and Transaction Information

To process deposits, withdrawals and any financial transactions, we collect:

• Details of the payment method used — including Touch 'n Go eWallet, DuitNow, FPX (online banking), ShopeePay, or cryptocurrency wallet addresses (USDT, BTC, ETH)
• Deposit and withdrawal transaction history
• Betting and gaming activity records

1.3 Platform Usage Information

Our system automatically records technical data when you use the m8agent platform, including:

• IP address and general location data
• Device type, operating system and web browser used
• Pages visited within the platform and time spent on each visit
• Account login and logout data

1.4 Customer Support Information

When you contact the m8agent customer support team via live chat or email, those conversations may be recorded and stored for service quality purposes, staff training, and the resolution of any disputes that may arise at a later date.

2. Purpose of Data Collection and Use

m8agent uses the information collected solely for legitimate purposes related to platform operations and the delivery of services to members. We do not use your data for any unrelated purpose without your explicit consent.

• Identity and age verification: To ensure every member is a valid individual who meets the minimum age requirement of 21 years as set out under responsible gambling regulations.
• Account management: To allow you to log in, access your balance, manage bonuses and carry out transactions smoothly.
• Transaction processing: To verify incoming deposits, process withdrawals within 10–45 minutes, and maintain accurate financial records.
• Fraud prevention: To identify and block suspicious activity in order to protect your account and the overall integrity of the platform.
• Service communications: To send important account notifications, promotions you are eligible for, and policy updates via email or SMS.
• Platform improvement: To analyse usage patterns on an aggregate basis (not at individual level) in order to improve user experience and the technical performance of the platform.
• Regulatory compliance: To fulfil international licensing obligations, including anti-money laundering (AML) and know your customer (KYC) compliance requirements.

3. Sharing Information With Third Parties

m8agent takes a very careful approach to sharing member personal information. Your data may only be shared in the following limited circumstances:

3.1 Operational Service Providers

We work with third-party service providers that assist in platform operations, including payment gateway providers, gaming software companies, and technology infrastructure providers. These providers are only given access to the data necessary to carry out their specific functions, and they are bound by strict confidentiality agreements.

3.2 Legal and Regulatory Requirements

In circumstances where m8agent is required by law, court order, or international licensing authorities to disclose certain information, we will comply with those requirements. However, we will make every effort to notify you in advance where permitted by law.

3.3 Protection of Platform Interests

If there is strong evidence that a particular account or activity involves fraud, money laundering, or a serious breach of the terms of use, relevant information may be shared with the appropriate authorities or other platforms for protection purposes.

4. Cookies and Tracking Technologies

The m8agent platform uses cookies and similar tracking technologies to improve the user experience and ensure technical functions run smoothly.

4.1 Types of Cookies Used

• Session cookies: Store your login status during an active session so you do not need to re-enter your password repeatedly.
• Preference cookies: Store your language preference, display theme and other settings you have configured.
• Analytics cookies: Collect usage data anonymously to understand traffic patterns and improve platform performance.
• Security cookies: Help identify and prevent unauthorised activity such as suspicious login attempts.

4.2 Cookie Controls

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality or security of your account on the m8agent platform. We recommend keeping session cookies and security cookies enabled to maintain a good user experience and keep your account secure.

5. Data Security Measures

The security of your personal data is a priority for m8agent. We implement multiple layers of technical and organisational protection to ensure your information is safe from unauthorised access, disclosure, alteration or destruction.

• Data in transit is encrypted using TLS (Transport Layer Security) protocol
• Data stored on servers is encrypted using AES-256 standards
• Role-based access control for internal staff
• Continuous around-the-clock system security monitoring
• Regular security audits conducted by independent cybersecurity teams
• Clear incident response procedures in the event of any data breach

Although we take all reasonable steps to protect your data, no digital security system can guarantee absolute protection. You are also responsible for keeping your account password confidential and not sharing it with anyone.

6. Data Retention Period

m8agent retains your personal information for as long as it is needed to fulfil the purposes set out in this Privacy Policy, or for as long as required by international licensing requirements and legal obligations.

When your account is closed or inactive for an extended period, we will retain basic account data for the minimum period required by licensing compliance obligations before it is permanently deleted or anonymised. Financial transaction records are typically kept for a longer period for audit and anti-money laundering compliance purposes.

7. Your Rights Regarding Personal Data

As an m8agent member, you have certain rights regarding the personal information we hold. These rights can be exercised at any time by contacting our support team.

• Right of access: You may request a copy of the personal information we hold about you.
• Right of rectification: If any of your information is inaccurate or outdated, you may request that it be corrected.
• Right of erasure: In certain circumstances, you may request the deletion of your personal data, subject to applicable compliance obligations.
• Right to object: You may object to the processing of your data for certain purposes, such as marketing communications.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact the m8agent customer support team via live chat on this website or by email at [email protected]. We will process your request within a reasonable timeframe.

8. Children's Privacy and Age Restrictions

The m8agent platform is strictly for individuals aged 21 and above. We do not knowingly collect or process any personal information from individuals under the age of 21.

The m8agent account registration process requires age verification based on a valid identity document. Should we find that information has been provided by someone below the required age, the account will be terminated immediately and all related data will be deleted.

9. Changes to This Privacy Policy

m8agent reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or developments in the technology we use.

Any significant changes to this Privacy Policy will be communicated to members via their registered email or through notifications on the platform. We encourage you to review this page periodically to stay informed about how we handle your personal information.

The effective date of the current version of this Privacy Policy is shown at the top of this page. Continued use of the m8agent platform after changes take effect will be considered as your acceptance of the updated policy.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by m8agent, please contact our support team:

• Live Chat: Available 24/7 directly on the m8agent website, in Malay and English
• Email: [email protected]

Our support team, operating 24/7, will respond to your privacy-related enquiries promptly. We take every privacy feedback and complaint seriously to ensure your trust in the m8agent platform is always maintained.

This Privacy Policy constitutes an agreement between m8agent and every member who uses this platform. By registering and using m8agent's services, you confirm that you have read, understood and agreed to this Privacy Policy in its entirety.